How to pay
Credit card payment
This product can be used by any credit card company as long as it bears the VISA, MASTER or AMERICAN EXPRESS logo.
Please note that orders cannot be cancelled once the product has been shipped.
Shipping & Handling
Kuroneko Yamato Delivery Service (Domestic)
This product may be shipped from our affiliated shipping warehouse. Please allow 1 to 2 days for delivery after the shipment is completed.
Please note that the delivery date may vary depending on road traffic, weather and other circumstances.
Domestic (Kuroneko Yamato Delivery Service): 1,500 yen for a flat rate
Overseas (UPS) flat rate of US $40
Delivery date and time
In addition to the desired delivery date, the following time slots can be specified
Morning / 2pm to 4pm / 4pm to 6pm / 6pm to 8pm / 7pm to 9pm
If you want the quickest delivery, please select “No date and time” for delivery.
Check delivery status
You can track your order with the tracking number that is included in the “Shipping Confirmation Email”.
In the event that you have not received your goods
In case of absence, a notice of absence will be sent in the mail. The dates will be arranged and listed within the storage period. Please make sure to contact us before you receive your order.
Return and Exchange Policy
We do not accept returns or exchanges unless the product is defective.
Please note that we cannot accept cancellations after payment has been made.
Please refer to the dimensions on the product page.